I was left in a bit of a pickle the other night when I succumbed to a craving and went to one of my favourite burger places. Unfortunately, it didn't quite meet my expectations so I wrote them a little letter.
Sent: Wednesday, 11 January 2012 1:21 PM
To: Feedback
Subject: Mustard & Pickled!
I am a creature of habit. When I find something I like at a restaurant I tend to stick with that one thing. This is especially true of the Mustard & Pickled! burger at Grill'd. I LOVE pickles.
After having my first M&P! I got in the habit of asking for extra pickles. There simply aren't enough on the burger for you to really taste them through the entire burger experience. Sometime I get charged for the extras and sometimes I don't. Either way, I want MORE PICKLES.
I haven't been in for a while and but my pickle craving drove me to Grill'd Richmond a couple of nights ago. I asked for extra pickles, and I was somewhat disappointed in the outcome. I don't like eating messy burgers, so I eat my burger with a knife and fork. Sacrilege, I know. This way I can ensure I get meat, cheese, mustard and pickle in every bite, with a bit of salad to boot. I often end up eating the other half of the burger as a salad sandwich.
On the night in question the few pieces of pickle that adorned my burger didn't last me through half of the meat patty, although I cut each pickle slice into 3 or 4 pieces if it was big enough. The mustard wasn't to the edges of the bun either so there were a few bland bites, as well.
I will be back, and hopefully my next experience will be more lip licking, satisfying (but knife and fork tidy). ;-)
BTW... Could you get American Yellow Mustard to go with the pickles? French's. Yummm.
ttfn, kp
The people at Gasp could certainly learn a thing or two from the reply I received from the lovely Amy whose opening sentence made me giggle.
"Thanks for your email. We are so sorry about the pickle we left you in at your last visit! (pun intended)"
Amy acknowledged my observations and made it clear that Grill'd is eager to keep my custom and wants me to get the burger that I have come to know and love.
We really are sorry that you weren’t happy with the last burger and would love to make sure you get the next burger the way it should be.
With the fine product they produce (have you had their chips? Every one golden and crispy!!), and the generally high quality and friendly service they provide I know I'll be going back for more.
Who knows, one day I may try a different burger? Nah. Probably not. Unless they add a blue cheese and bacon burger. Hmmmm.
Be sure to try them out if you haven't already: http://www.grilld.com.au/
http://kaz-justinpassing.blogspot.com/ by Kaz is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License.
